Hotel Policies

1. Check-In & Check-Out Policy

• Check-in time: 10:00 AM
• Check-out time: 10:00 AM
• Early check-in is subject to room availability.
• Late check-out may be available upon request and may be subject to additional charges.
• Guests are requested to carry a valid government-issued photo ID during check-in.

2. Guest Identification Policy

All guests are required to provide valid identification at the time of check-in.

Accepted identification documents may include:

• Aadhaar Card
• Passport
• Driving Licence
• Voter ID
• Other valid government-issued photo identification

The hotel reserves the right to refuse check-in if valid identification is not provided.

3. Reservation Policy

• Reservations are confirmed subject to room availability and applicable payment requirements.
• Guests are requested to provide accurate contact and identification details while making a reservation.
• Room rates and offers may vary depending on the booking date, room category, occupancy and promotional offers.
• Special requests are subject to availability and cannot always be guaranteed.

4. Cancellation & Refund Policy

Cancellation and refund terms may vary depending on the booking method, room category and promotional offer selected at the time of reservation.

Guests are advised to confirm the applicable cancellation terms before completing their booking.

For direct bookings, please contact the hotel for cancellation or refund assistance.

5. Payment Policy

• Payment may be required at the time of booking or during check-in, depending on the reservation terms.
• Any additional services or charges incurred during the stay must be settled before check-out.
• The hotel reserves the right to request advance payment or a security deposit where applicable.

6. Occupancy Policy

• Room occupancy must remain within the maximum capacity specified for the selected room category.
• Additional guests may be accommodated only with prior approval from the hotel.
• Additional charges may apply for extra guests or services.

7. Children Policy

Children are welcome at Hotel Mirka Plaza. Guests travelling with children are requested to inform the hotel at the time of booking so that suitable room arrangements can be made.

8. Property & Room Policy

Guests are requested to take care of hotel property, furniture, fixtures, appliances and other facilities provided in the room.

Any damage, loss or misuse of hotel property may result in applicable charges.

9. Smoking Policy

Guests are requested to follow designated smoking areas and applicable hotel rules. Smoking inside non-smoking rooms or prohibited areas may result in additional cleaning or other applicable charges.

10. Noise & Conduct Policy

Guests are expected to maintain a peaceful and respectful environment for other guests and hotel staff.

Excessive noise, disruptive behaviour, abusive conduct or activities that disturb other guests may result in appropriate action by the hotel.

11. Visitor Policy

Visitors are permitted subject to hotel security and identification requirements. Visitors may be required to register at the reception. Overnight stays by unregistered guests are not permitted without prior approval from hotel management.

12. Personal Belongings

Guests are responsible for their personal belongings during their stay. Hotel Mirka Plaza is not responsible for loss or damage to personal belongings left unattended.

Guests are advised to keep valuable items secure and inform the reception if assistance is required.

13. Housekeeping & Room Service

Housekeeping and room service are provided according to hotel operating procedures and room category. Guests may contact the hotel reception for assistance or special housekeeping requirements.

14. Wi-Fi & Hotel Facilities

Complimentary Wi-Fi is available for guests. Hotel facilities may include air-conditioned rooms, Smart TVs, hot and cold water, housekeeping and other amenities depending on the room category.

Availability of individual facilities may vary by room type.

15. Prohibited Activities

Activities that violate applicable laws or hotel rules are strictly prohibited. The hotel reserves the right to take appropriate action in case of any illegal, unsafe or disruptive activity.

16. Safety & Security

Guests are requested to follow all hotel safety instructions and cooperate with hotel staff in case of an emergency. Any suspicious activity should be immediately reported to the hotel reception.

17. Pets Policy

Pets are not permitted anywhere on the hotel premises. The possession, accommodation, or entry of pets is strictly prohibited. Guests are requested to kindly comply with this policy.

18. Right to Refuse Service

Hotel Mirka Plaza reserves the right to refuse accommodation or services where required for safety, security, legal compliance or violation of hotel policies.

19. Policy Updates

Hotel Mirka Plaza may update or modify these policies from time to time. Guests are encouraged to review the latest policies before making a reservation.

20. Hourly Plan

Hourly Plan bookings are strictly non-refundable and cannot be cancelled or refunded once confirmed.

21. Cancellation Policy

• Cancellations made 24 hours before the scheduled check-in date will be eligible for a refund, subject to applicable terms.
• Cancellations made within 24 hours of check-in may be subject to a cancellation charge.
• No-shows will be treated as cancellations and may be charged the full booking amount.
• Refunds, where applicable, will be processed through the original payment method.
• Any promotional, discounted, or special-rate booking may have different cancellation and refund conditions.
• Cancellation and refund policies may vary depending on the booking platform and room rate selected.
• Guests are advised to check the cancellation terms displayed at the time of booking.
• For cancellation assistance, please contact Hotel Mirka Plaza directly.

Note: The cancellation policy applicable to your reservation will be based on the terms and conditions confirmed at the time of booking.

20. Contact Us

For questions regarding reservations, cancellations, check-in, check-out or any hotel policy, please contact our team.

Hotel Mirka Plaza
No. 121, Lane Number 9, Bapuji Nagar,
Bhubaneswar, Odisha – 751009, India

Phone: +91 6372349019

Website: hotelmirkaplaza.com